We are currently hiring for the following position(s):

Sales Support Representative (Part & Full-time available)

Skills Required:

• Minimum of 2+ years successful track record in technical sales related positions.
• Technically competent, customer-oriented person able to resolve moderate - complex tecnical problems in a fast paced team environment.
• Excellent written and phone communications.
• The ability to complete tasks correctly and on-time.
• Macintosh experience (2+ years).
• Friendly, personable and a strong commitment to satisfying customers in a team environment.
• Strong MS Office skills, comfortable with databases and an ability to learn new technical concepts quickly.

Responsibilities:

1. Telephone follow-up for sales inquiries (no cold-calling required).
2. Customer Support for cross-platform (Mac & Windows) network fax product. Responsible for learning and advising customers on various fax solutions, their setup, implementations, benefits and usage.
3. Primary support for industry-specific product for Manufacturer Reps. Responsible for learning customer business, common problems and program-based solutions for getting their work done.
4. Assist Customers with program walk-thru and demonstration. Assist in problem analysis, troubleshooting & resolution.
5. Preparing accurate sales quotes for customers and assist them in determining their needs.
6. Work with in-house product developers and designers. Report bugs needing fixes, provide feedback and recommend enhancements based on customer and personal usage.
7. Assist with updating web content.
8. Assist in a variety of technical areas throughout the company.

Competitive compensation and benefits package available.

Please forward resumes with salary requirements electronically to hr@softsinc.com or by fax at 770.454.9800.